WhatsApp is the most popular instant messaging app. People love to use this application because it is easy to use and effective. People even love WhatsApp after the developer launches WhatsApp Business. Both of them look the same at glance, but they are different. Learn the details about WhatsApp account: business vs personal below before using both of them.
Difference of Business vs Personal Account
There are several difference between business account and personal account for WhatsApp, here they are.
WhatsApp and WhatsApp Business have different users. Millennials and Generation Y are the most loyal WhatsApp users. They love the way this app gives a free messaging service. Users are familiar and comfortable with WhatsApp since they often use SMS. The good part is that users can’t only send text messages but also images, videos, and voice. There is also no limitation on the word count, so users can type a message as long as they want.
As the name suggests, WhatsApp develops WhatsApp Business to help business owners. The developer has released this app in 2018 for small business owners. The idea is to let WhatsApp users who also have a business use two accounts on the same phone. As a result, you can separate between personal messages and business messages.
The logo is similar, but to make it easy to differentiate, WhatsApp is using a different model. WhatsApp is putting a white phone image on a dialog balloon. It represents the function of the application itself in which you are using WhatsApp for communicating with others.
On the other hand, WhatsApp replaces the white phone images with a white B letter on a dialog balloon. Indeed, the B letter is the abbreviation of the word Business. It also represents the function of the app in which you can use to support your online business.
Also Read: How to Make Whatsapp Sticker
Talking about WhatsApp account: business vs personal we also need to talk about the features. Whatsapp Business has all WhatsApp features, but the developer adds a feature known as Quick Reply on WhatsApp Business.
WhatsApp personal users will not get this feature. The purpose of this feature is to help business owners automatically reply to customers who ask the frequently asked questions. As a result, you don’t have to type the answer one by one. It makes the discussion faster and effective before the trading.
WhatsApp Business also has another feature that helps its users to automatically send greeting messages and away messages. You only have to type the greeting message and away message at once and it works for all customers.
You can even give a label to the specific conversations. It helps you to classify the most important conversations, such as payment, address, amount of money customers have to pay, and many more.
The API or Application Programming Interface between WhatsApp and WhatsApp business is also different. The WhatsApp Business API is made for large companies, although the developer improves this app for small businesses.
Because of that, WhatsApp Business users can communicate with customers all over the world. It is also effective enough for small businesses or large companies that receive a large volume of messages, which they can’t handle with WhatsApp personnel.
WhatsApp personal is an instant messaging app. Because of that, it is suitable for personal use by individuals in one-on-one and group messages. The number of messages is also not as big as the number of messages you receive when you are using WhatsApp Business.
WhatsApp Business is also a messaging app but it is suitable for local businesses. It will be more comfortable to use this app for one-on-one and group messages because you can set the templates. You can send the templates automatically to your customers to answer their questions, greetings, say thank you, and many more.
6. The Way to Manage the Contacts
You can retrieve or manage the contacts from phone contacts when you are using regular WhatsApp. You can also do the same thing if you are using WhatsApp Business. The difference is that WhatsApp Business allows you to give a label on the contacts that WhatsApp Personal doesn’t have.
WhatsApp Personal and WhatsApp Business are also different on the profile. WhatsApp is more personal in which you are using your name and information to complete the basic details. On the other hand, WhatsApp Business is more product profile.
You may use your business logo, the description of your company, products, and services on the details. Remember! The profile feature is to know who you are. It means the information has to be clear and complete.
It also determines the action of the senders after reading your profile on these apps. WhatsApp Business even supports you with a map once you type your business address. This feature helps customers easily detect or find your business address in case they want to go there.
8. Search Filters
WhatsApp Business has advanced search filters than WhatsApp personal or regular. Because of that, users can search for group texts, unread messages, broadcast messages, or chats under a certain label. You can’t find these filters on WhatsApp personnel since you can’t give a label on the messages.
Also Read: How to Make Android APK with Android Studio
9. Short Link Sharing
WhatsApp personnel ask you to save the number in the contacts to chat with the users. You don’t have to do it when you are using WhatsApp Business. This app is using a short link feature. This feature helps to create a short link to let customers know about your business account. They can only tap on the link once you share it with them. Then, customers can start chatting with you even if they don’t save your number.
Now, you know that WhatsApp and WhatsApp Business are different, although they look similar. The information about WhatsApp account: business vs personal above will make you more understand the functions of both apps.
As a result, you can decide whether you have to use WhatsApp Business on your phone or not. If you have to, you can use the app maximally to boost your sales and income. It is also good information for those who start to get confused when replying to reply messages from customers with WhatsApp personnel. If it is so, consider downloading and using WhatsApp Business on your phone to solve the problem without losing your customers.